Your Satisfaction is Our Priority – Just Like Your Game

Our Commitment to You

At Cricket Clothing Shop, we’re dedicated to ensuring your complete satisfaction with every purchase. Just as we provide premium cricket gear to help you perform at your best, we stand behind our products with fair and transparent shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipment

• Tracking: Included with full visibility

Free Shipping – Orders Over $50

• Carrier: EMS

• Delivery Time: 15-25 business days after shipment

• Tracking: Basic tracking available

International Shipping Note: We ship worldwide except for some Asian and remote regions. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges Policy

Key Policy Highlights

• Return Window: 15 days from receipt of delivery

• Condition: Items must be unworn, unwashed, and in original packaging with tags attached

• Refund Processing: 5-7 business days after we receive your return

• Return Shipping: Customer responsibility (except for defective items)

Return & Exchange Process

1Review Eligibility

Before initiating a return, please ensure:

  • You’re within the 15-day return window from delivery date
  • Items are in original condition: unworn, unwashed, with tags attached
  • Original packaging is intact
  • You have your original order confirmation or receipt

2Submit Return Request

Contact our customer service team at [email protected] with the following information:

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Cricket Clothing Shop Team,

I would like to request a return/exchange for my recent order.

Order Information:

  • Order Number: [Please provide your order number]
  • Order Date: [Date you placed the order]
  • Delivery Date: [Date you received the order]

Item(s) to Return/Exchange:

  • Product Name: [Name of the product]
  • Size: [Size of the item]
  • Quantity: [Number of items]
  • Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]

Preferred Resolution: [ ] Refund [ ] Exchange for [Specify product and size if exchanging]

Customer Information:

  • Full Name: [Your full name]
  • Email: [Your email address]
  • Phone: [Your phone number]

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Thank you,[Your Name]

3Wait for Authorization

Our team will review your request within 24-48 hours and email you:

  • Return Authorization Number
  • Shipping instructions and return address
  • Any special instructions if applicable

4Ship Your Return

Once authorized, please:

  • Package items securely in original packaging
  • Include the return authorization slip inside the package
  • Ship to the address provided in your authorization email
  • Keep your shipping tracking number for reference

5Processing & Refund

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • You’ll receive email confirmation when refund is processed
  • Refunds are issued to your original payment method

Refund Timeline & Methods

Refund Processing Time

  • Credit/Debit Cards: 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account
  • JCB Cards: 5-10 business days depending on your bank

Important Refund Notes

• Original shipping fees are non-refundable

• Return shipping costs are the customer’s responsibility

• Refunds are issued to the original payment method only

• International refunds may take additional time due to bank processing

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Bat Care Accessories (opened products)
  • Bowling Machine Accessories (safety equipment)
  • Personalized or custom items
  • Items marked as “Final Sale” or “Clearance”

Defective Items

If you receive a defective product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability:

  • Exchanges follow the same process as returns
  • No additional exchange fees (customer pays return shipping)
  • If the exchange item costs more, you’ll pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchange shipping to you is free

International Returns

As we serve customers worldwide (excluding some Asian and remote regions), please note:

  • International customers are responsible for return shipping costs
  • Customs duties and taxes for returns are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be for the product value only, excluding original shipping and customs fees

Need Help?

Our customer service team is here to assist you with any shipping, returns or exchanges:

Email: [email protected]

Response Time: Within 24 hours during business days

Address for Returns: (Provided upon return authorization)

1261 Hummingbird Way, KANSAS CITY, US 64101

Policy Updates

We may update this Shipping & Returns Policy to improve our service. Changes will be posted on this page, and continued use of our site constitutes acceptance of updates.